FAQs

Where does Daiohs First Choice deliver?

We serve 25 states and more than 60 major cities, regularly adding new locations. Find your local office here.

What size businesses do you serve?

Daiohs First Choice serves a full array of businesses, from apartment complex managers to Fortune 500 manufacturers—typically locations with 20 or more employees. Where available, our exclusive Bold Stripe line offers even small business boutique white-glove service.

Is there a minimum order requirement?

Contact your local office for details related to minimum orders – this is based on your equipment package and frequency of service.

How long does it take to set up a new office coffee program?

You can be ready to brew your first cup 3-5 working days after signing up.

How do I order from Daiohs First Choice?

Our courteous customer service staff calls to remind you that in 2-3 days your route driver will be in your area and can refresh your supplies. Or, if you prefer, you can call us.

How often will my rep visit our office to stock items?

At least once a month, and multiple times if needed. If an urgent need arises, just contact us by phone, fax or email to schedule a next-day, off-route delivery.

How do I order between scheduled deliveries when supplies are short?

With our full route service inventory system, this should rarely occur—but if it does, just call, email or fax an order to your local service center for an unscheduled delivery.

Can I modify my scheduled orders?

Yes, you can change stock levels, add new items, etc., by contacting your customer service representative or route delivery personnel.

How am I billed?

You receive an invoice at the point of each delivery. Statements are mailed the first week of every month.

Can I autopay with our company credit card?

Yes, we accept all major credit cards.

Does Daiohs First Choice charge for equipment repairs and maintenance?

No. We perform repair and maintenance at no charge.

Can water filtration systems remove lead?

Yes, lead removal filters are available. Contact your local office for more information.

Where does our water come from?

You likely get your water from a municipal system, aka “city water,” or a private water system—typically a ground water well. Municipalities remove the “big things” like leaves and silt, then disinfect water with chemicals such as chlorine or chloramines. Private wells are maintained by the owners, testing and filtering the water as needed.

How can I find out what’s in our water?

If you’re using municipal water, contact your water supplier and request a drinking water quality report. If you’re using well water, it is your responsibility to make sure the water is safe. Contact your local government for more information on what to test for and testing services.

What’s the difference between chlorine and chloramines? Are they safe?

Both are used to disinfect drinking water. Chlorine is an element, used in gaseous or liquid form. Chloramine is formed by adding ammonia to water that has free chlorine. Chloramines produce lower concentrations of regulated disinfection byproducts and provide longer-lasting water treatment than chlorine, but their taste and odor are more difficult to remove via filtration. Water that contains chlorine and/or chloramines and meets EPA regulatory standards is safe to use for drinking and cooking.

What is reverse osmosis (RO)?

Reverse osmosis is the same process used by producers of high-quality bottled water to remove dissolved solids. Water passes through a pre-filter to remove chlorine and sediment, and is then forced through the reverse osmosis membrane. The membrane allows only water molecules to pass through. Processed water flows to a storage tank; the remaining water is flushed down a drain.

Installing a reverse osmosis system at your office brings you great-tasting, filtered water, for a fraction of the cost of bottled water.